Enhancing Issue Tracking: Detecting User Issue Changes

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Hey guys! Let's talk about something that's super important for making our issue tracking system even better. We're going to dive into how we can make our bot smarter at recognizing when a user wants to switch gears and work on a different issue. This is all about making things cleaner, more organized, and easier to understand, which, let's be honest, is something we all want. The goal is to make sure that each conversation stays focused, the analytics are spot-on, and reviewing problems on the dashboard is a breeze. It's like giving our system a little upgrade so that it can automatically detect shifts in a user's focus.

The Current Situation: Keeping Everything in One Basket

Right now, when a user starts chatting, and then decides to bring up something totally different, our system kind of lumps everything together. It's like trying to sort a mixed bag of groceries at the checkout. What does this mean in practical terms? Well, all the user's messages keep flowing into the same conversation, regardless of what they're actually about. This can lead to a few headaches down the line. All topics get mixed into a single interaction, making it tough to figure out what the user was really trying to accomplish. Then, when you look at the dashboard, you end up with a confusing mix of issues all jumbled together in one conversation. The current behavior is like the digital equivalent of a messy desk!

We all know how frustrating it can be to sift through a mountain of unrelated information to find what you're looking for. This is where we need to make some tweaks and enhancements, so we can detect when a user wants to change the subject. The bot should gracefully wrap up the current conversation, make a note of what happened, and then kick off a brand-new conversation centered on the user's new topic. It's all about making the interaction process as smooth and intuitive as possible. That is what we are focusing on and how we are improving the system.

Proposed Behavior: Starting Fresh with Each New Problem

So, what's the plan? We want the bot to be smart enough to recognize when a user is done with their current issue and wants to move on to something else. How will it do this? By listening for certain phrases! Here are some of the things the bot will be looking out for:

  • "I want to work on something else": This is a pretty clear signal that the user is ready to move on.
  • "Different issue": Straightforward and to the point.
  • "New problem": Indicates a fresh start.
  • "Something unrelated": This lets the bot know that the current conversation is no longer relevant.

When the bot picks up on one of these phrases, it's time to take action. This involves a few key steps:

  1. Closing the Current Conversation: The bot will wrap up the current conversation, marking its outcome as "Resolved - User moved to new issue." This helps keep everything tidy and organized.
  2. Creating a New Conversation: The bot will then initiate a brand-new conversation dedicated to the new topic the user wants to discuss.
  3. Maintaining Conversation History Separation: Each conversation will be neatly separated, ensuring that the history of each issue is kept distinct and easy to follow.

The Perks: Why This Matters

Now, you might be asking, "Why does this even matter?" Well, let me tell you, there are some huge benefits to this upgrade! Here's why this is a good change.

  • Cleaner Conversation Tracking: Imagine a world where each conversation is focused on a single issue. This is what we are aiming for! No more sifting through a jumble of topics; instead, you get a clean, clear record of each interaction. This makes it easier to understand the context and follow the thread of a conversation.
  • Better Analytics Per Issue Type: With each issue in its own dedicated conversation, we can get much more accurate analytics. You'll be able to see exactly how often each type of issue comes up, how long it takes to resolve them, and other valuable metrics. This will help us improve our efficiency and focus our efforts where they're needed most.
  • Easier to Review Specific Problems in the Dashboard: When you go to the dashboard to review problems, you will find that it will be much easier to find the information you need. No more hunting through a messy collection of mixed topics. This streamlined process saves time and frustration, and it helps you get to the root of problems faster.

Priority and Context: Building on Previous Improvements

While this upgrade isn't the most urgent thing in the world, it's still a very good thing. We've classified it as "Low - Nice to have, not critical." It is a worthwhile feature, but it's not absolutely essential to the core functionality of the system. This enhancement is part of a series of improvements to how we manage conversations. It builds on the work done in issue #14, which focuses on overall conversation management improvements.

This enhancement is all about making things better for everyone involved. It's about ensuring users have a streamlined and intuitive experience, providing clear and accurate data, and making it easier to manage and resolve issues. It’s all about creating an overall better user experience. So, get ready to see some improvements that will make everything run a little smoother! And that is how we can enhance issue tracking by detecting user issue changes.